Imagine arriving in a new city or returning to your home and being greeted by a group of singers like in this video. Moments of happiness and surprise come in all sizes and shapes. Some are planned and some are spontaneous.
Helping set the stage to prompt better experiences for customers and your teams can be both personally rewarding and profitable. This performance done in October 2010 is still circulating via email and social media as of February 2011. I also think it does a great job at resonating on a core level of the shared human experience, something we can all relate to.